Refund and Returns Policy

Dine-In Orders

If there is any issue with the food or service during your dine-in experience:

• Please inform our staff immediately.

• We will do our best to resolve the issue on the spot with a replacement or suitable adjustment.

Takeaway (Pickup) Orders

If you receive the wrong item or if your food is not up to expected quality:

• Contact us within 30 minutes of pickup.

• We may offer a replacement or store credit after verifying the issue.

• Note: Food must not be consumed beyond a few bites to qualify for a return or refund.

Delivery Orders

If your order arrives incorrect, missing items, or not as described:

• Please notify us within 30 minutes of delivery.

• We may offer:

  • A replacement

  • Refund (full or partial, based on the issue)

  • Credit for your next order

• Photos may be required for verification in some cases.

No Refunds For:

• Orders placed by mistake without notifying us immediately.

• Change of mind after food preparation has started.

• Complaints made several hours after receiving the order.

How to Request a Refund or Report an Issue:

• 📞 Call us: 705 748 5340

• 📧 Email:info@malaithaipeterborough.ca

• Please include your order ID, contact number, and a description of the issue.